I did an order for two bags of whey protein on March 24th. The day after they called and left me a voicemail, requesting additional info. I called right back and gave them that info. I was expecting the package today, the 30th. I called to get an update on when I can expect my delivery. They pulled up my info and said that they need MORE additional information and haven’t shipped my package out yet. They never called again telling me this. When displaying frustration at their lack of professionalism / customer service in being negligent in this matter, the rep rudely stated,”you want me to cancel it?” So I told them to cancel it. What a waste of time. Don’t use this business. They are not professional, and after about a week, they still don’t ship out packages.
UPDATE- Regarding the generic response from the company- You didn’t read what I wrote. I spoke with a rep from All Star the day after I placed my order. You guys called me. I missed the call. I called back five minutes later. I verified my billing and shipping address with the rep over the phone at that time. I was then told that everything was good to go. 6 days then go by… no more calls, emails, nothing. I’m expecting my package yesterday in the 30th, so, I called, since the tracking number didn’t work. I was then told that All Star needed MORE info, after I had already verified everything with a rep over the phone 6 days prior. After displaying frustration that they hadn’t shipped my package out and that I already verified, AND they didn’t even reach out to me again, that’s when their rep said, “just want me to cancel it?”instead of displaying any type of apologetic attitude or trying to remedy the situation. Your response does not address this. If there was no first phone call where I verified everything with All Star Health, then All Star’s response would be valid. But I had already verified everything with a rep from them, the day after I placed my order, therefore, their response is bs, generic, and insincere.
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