I purchased the membership with 2 free assistance sessions available. I called becasue my battery died. I did ot know how to open the door with the battery dead( the key was in the fob). The man was very nice but not experienced; he was unable to jump my car. Recommended a 350. battery replacement on an under-warranty Acura. I got the battery the next day, the car was dead again. I called to use my service to tow it to the dealership, but they said I used both my free services. Not only was I charged for a lockout when the key was in the fob, but it was also recorded as a week earlier, like it was 2 different calls. I paid for the membership, a 350 battery, and then had to pay for a tow with another company (250) not only that their service app is not easy to use if you do not have your membership number in your hand. You have to log in and get it instead of talking to an agent. Services are only as good as their providers and their providers' experience. Charging for 2 services on separate days was just fraud. I never had this problem with aaa. Will not use again. The membership only costs me money. Turns out the radio was on with no volume, and that is why my battery was dieing. I did ask the man to check if something was on but he wasnt capable :( Way too much time and money fro nothing
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