My family and I were stranded on the side of the highway in 90 to 100 degree weather. After finally figuring out what number to call and then being told eventhough I pay extra for additional roadside service that only 10 miles of tow travel is covered, I was very unhappy with the entire situation. Before All-State would send any random Tow Company out, the customer service guy made me pay $160 upfront and told me he would not be able to call the Tow Company and find out how long it would actually take for them to arrive. The heat was unbearable. We were on the side of a highway and the All-State rep could not have cared less. This process could use a total overhaul. In the event this happens to me in the future, I'll definitely just call a Tow Company myself. That's what we ended up having to do anyway. Canceling the extra fees that I'm currently paying as it doesn't seem to help with much else. Totally disappointed with the service provided.
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