I signed up for Allstate motor club with my Allstate insurance policy. I cancelled my Allstate insurance policy in July due to a poor experience with a theft claim I filed with them in MARCH when my car was stolen. I assumed that when I cancelled the policy this also cancelled anything along with it. Turns out I’ve been getting charged for the roadside assistance membership since July. When I found out today, I immediately called because I was unable to log in. I was told that you have to cancel their policy separately and they would only be refunding me $3.72 which is about 10% of what I’ve paid them since July. The customer service woman I spoke to was rude as hell, spoke over me, and refused to come to any sort of resolution other than to cancel the policy for me and refund me the $3.72. I asked for a supervisor and I was flat out told no. No explanation was given as to how you sign up for the roadside assistance through Allstate, but it has to be cancelled through a separate entity entirely. They do not care that they essentially steal from you, and it’s my understanding from other reviews that they don’t even do much for you in terms of actual roadside assistance. Save your money. This product is trash and so is its customer service.
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