Used their app to schedule a tow to get my car to the garage as the brake line leaked and couldn't drive it. No problem using app, app seemed nice and thought we were good to go. App showed when tow was assigned and map tracking to see when driver was in the way. Seemed all good and app gave a time window driver would be there. So we wait and watch. And proceed to watch the driver in the app blow us off drive right by us. Watch him head miles away from us at the time he should have been towing our car the to shop. Calling the number the app gave us contacted us to a very unprofessional dispatch office who just answered the phone with hello. No company name or anything. They kept telling us the driver would be there shortly. And when I asked how can that be as I'm watching him drive further away on the app. Then they gave the excuse he had another job. Excuse me? What about what I booked. An hour and half past the time they were supposed to be there I cancelled and called someone else. I quit them then and there. No excuse for their behavior and total lack of communication. If I could give them less then one star I would . The local guy I called was really nice there in under one hour and said they work thru triple A. So I'll be going back to them and Allstate Roadside can go pound sand.
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