Last February, I signed up for Allstate to get my car towed from my farm in Goldendale, Washington to the Dalles, Oregon. Goldendale has a towing company and is 10 miles away, The Dalles has a towing company and is 45 miles away. However, Allstates's customer service guy kept trying to get a towing company from Sunnyside, 150 miles from the Dalles, so the companies kept canceling the towing. The same day, I signed up for Allstate, I canceled as it was worthless. Today, I found out that though I told them to cancel my account, they never did and have been billing me monthly. They said on the phone that the guy in February wrote down an order to cancel but we were disconnected. If he wrote down an order to cancel, regardless of the disconnect, he had all my information and should have still gone through with the cancellation. However, he lied too. We were disconnected, multiple times, and I called him back every time. By the time I insisted on canceling the account because I could not get towing, we did not get disconnected. Allstate clearly practices fraud, as it seems this scenario has happened to multiple people. I am ready to file a class action lawsuit if Allstate refuses to refund the $105.84 they owe me, as well as the hours spent on the phone trying to get this resolved.
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