I am extremely disappointed with Allstate Roadside Assistance. I have been a customer for three years, and within the last year alone, I’ve had a terrible experience that has completely broken my trust in this service.
Customers are only allowed five service calls per year. I personally used only two, yet somehow someone else was able to use my roadside services three times—out of state in Florida—without my authorization. This happened even after I specifically contacted Allstate and requested that a password be added to my account for security.
Despite taking those precautions, unauthorized use still occurred. I reported the issue to the insurance commission, but Allstate never followed up with me or provided any resolution. I had to call them myself, only to discover that my membership number had been changed without my knowledge.
Even more concerning, after my membership number was changed, I received a call from Allstate asking if I had requested roadside service—again, I had not. This means unauthorized use happened on my account more than once, even after the issue was reported.
This level of negligence and lack of communication is unacceptable. Roadside assistance is supposed to provide peace of mind in emergencies, not create additional stress and security concerns.
To be fair, I do have both my homeowners and auto insurance with Allstate, and my agent has been excellent. I’ve had minimal claims over 34 years and have generally been satisfied with those services. However, the roadside assistance program is completely unreliable and, in my experience, not trustworthy.
I would strongly caution others to think twice before relying on Allstate’s roadside service.
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