The seller claimed my order was 'mailed out' on December 14th and provided a tracking number. However, when I contacted the shipping service directly, they confirmed that they 'have not yet physically received your package' and that the tracking status only indicated a shipping label had been created. The seller processed my payment but failed to ship the item, using false tracking details to mislead me. Email from the shipping provider... Dear Customer, Currently, the shipping service has not yet physically received your package. As a freight service provider, if you need to check the specific shipping progress of your package, we advise you to reach out to the seller or customer service of the relevant e-commerce platform directly for more timely updates regarding the shipment. Regarding the status "Received Order Information / Shipping Label Created", we want to clarify: this indicates that the shipping service has received the order information from the seller and generated a tracking number and shipping label. However, this status merely reflects the creation of shipping order information, and the package has not yet been physically received at this time. If you have any further questions, please feel free to contact us, and we will do our best to assist you.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Allure Jewellery we specialise in creating personalised jewellery with our customers favourite memories inside. Known for our photo projection jewellery we have over 25,000 happy customers. We offer a 100-day satisfaction guarantee so you can feel safe ordering from us.
