Review Time
This service is remarkable, providing truly exceptional customer support, and my items arrived ahead of Christmas as promised by the team. The custom-made jewellery is stunning and beautiful, with a clear and easily visible photo inside. I'm not sure how they achieve this, but it certainly works! I've received numerous compliments already, and I will definitely be recommending you to all my friends.
Like many others have mentioned, the company promises a delivery time of 2-4 days, but after ordering a Christmas gift, I received a tracking code that has shown for weeks that the item hasn’t been picked up. I contacted the carrier, and they confirmed a delivery request was made, but no package has been received. When I reached out to the company, they blamed the carrier's busy schedule and said I would get an update soon. However, after requesting proof of shipment, they have not replied. The customer service is disappointing, and now I have to go through my bank to get my money back, with no Christmas gift to show for it!
What a unique gift! I struggled a bit with how to project the photo, but inside the box, there’s a QR code that links to a video tutorial. It became really easy once I figured it out. My daughter is going to adore her gift. The customer service was also top-notch. Thank you very much!
The seller claimed my order was 'mailed out' on December 14th and provided a tracking number. However, when I contacted the shipping service directly, they confirmed that they 'have not yet physically received your package' and that the tracking status only indicated a shipping label had been created. The seller processed my payment but failed to ship the item, using false tracking details to mislead me. Email from the shipping provider... Dear Customer, Currently, the shipping service has not yet physically received your package. As a freight service provider, if you need to check the specific shipping progress of your package, we advise you to reach out to the seller or customer service of the relevant e-commerce platform directly for more timely updates regarding the shipment. Regarding the status "Received Order Information / Shipping Label Created", we want to clarify: this indicates that the shipping service has received the order information from the seller and generated a tracking number and shipping label. However, this status merely reflects the creation of shipping order information, and the package has not yet been physically received at this time. If you have any further questions, please feel free to contact us, and we will do our best to assist you.
I placed an order on December 7th, and it was dispatched on December 15th, with a delivery estimate of 1-2 days in the UK. It still hasn’t arrived, and I encounter an error when trying to track my order. I haven’t received any responses to my emails. This was for two family gifts, and I’m really disappointed that I trusted this service.
I ordered on November 29th and have been in contact with the company, who assured me it would arrive in time for Christmas. It has now been over three weeks since I ordered gifts for my mother and wife. The company keeps blaming the carrier, saying it just needs to be scanned. However, I’ve ordered from two other companies using the same carrier, and both arrived on time. I wouldn’t recommend this service.
The seller claimed my order was 'mailed out' on December 14th and provided a tracking number. I contacted the carrier, and they confirmed in writing that they 'have not yet physically received your package,' and that the tracking status only indicates a shipping label was created. The seller took my payment but never shipped the item, misleading me with false tracking information. The carrier advised that if I have further questions, I should contact the seller directly.
I had a delightful experience with the service. Their customer support was outstanding, with quick and friendly responses throughout. My order arrived just in time for Christmas, which I greatly appreciated. The bracelet is beautiful and holds great sentimental value to me; I couldn't be happier. Highly recommend!
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At Allure Jewellery we specialise in creating personalised jewellery with our customers favourite memories inside. Known for our photo projection jewellery we have over 25,000 happy customers. We offer a 100-day satisfaction guarantee so you can feel safe ordering from us.
