I attempted to deposit an e-check made out to my wife and me on 12/24/25, but the deposit was rejected. They claimed it was because we both didn't endorse the check, despite having a joint checking account. After banking for over 40 years, I've never needed dual endorsements for an e-check deposit in such accounts. The customer service representative initially informed me that two signatures weren't necessary for joint accounts, but after consulting her supervisor, she backtracked and insisted that both signatures were required. This shows a clear lack of understanding of the banking policies! Extremely disappointing customer service!
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