ally.com

1.1
1.1 Based on 40 reviews

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Average Rating

1.1

/
5

40 Reviews

5 Star
4%
4 Star
0%
3 Star
0%
2 Star
4%
1 Star
92%

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Terry Steele
Have full coverage insurance and Gap pay should cover 100percent loan want take time getting paid w

Have full coverage insurance and Gap pay should cover 100percent loan want take time getting paid we'll all payment going get had plenty times since 12/4 won't be getting anymore payment from me 90 + days they see book value take time all payment receive from me never take alone out again with them 0 stars far concerned 0 customer support 😡

1
Date of experience: Feb 21, 2026
Ken Dignan
I had to contact remarketing services to get a document from a transaction 4 years ago. They were h

I had to contact remarketing services to get a document from a transaction 4 years ago. They were highly professional and immediatly found the document and sent it to me via email. Great service, great attitude.

5
Date of experience: Feb 18, 2026
Julie Steele
This is by far the worst financial company I have ever dealt with in 50 years - and I was a collecto

This is by far the worst financial company I have ever dealt with in 50 years - and I was a collector at one time! They are dishonest in their dealings, can't even take a payment correctly and then charge for their ineptness. Beware of any dealings with this company. It's all done off shore and no one knows what's going on and you can't talk to anyone in person that knows anything. I intend to refer them to the Attorneys General in two States here formally for their practices. What a joke and shame on any dealerships that use them. I swear, payday loan sharks are better than this.

1
Date of experience: Feb 17, 2026
William Landis
Poor communication, updated my address, never received any documents about a repossession, repossess

Poor communication, updated my address, never received any documents about a repossession, repossessed my vehicle, sold it at auction, no paper trail of the entire process, funny thing is they knew my address when picking up my vehicle, but cant mail nothing!Customer service sucks, people who answer the phone are not helpful at all! Can't answer questions and downright clueless. On part 2 of this disaster, I have a second vehicle financed, reporting to credit bureau its current and they saying im 3 months behind, once again not documents, no email, just a call with someone mumbling and hanging up.Went on there website to log in to view my account, they cant locate my account?

1
Date of experience: Feb 02, 2026
Justin Lewis
Customer service leaves much to be desired.

The customer service provided is very disappointing. Representatives often make promises that are not fulfilled, and the payment processing is slow and inconsistent. When problems occur, the responsibility seems to fall on the customer instead of the company taking ownership.
The hardship assistance option is particularly frustrating—it's overly complicated, unclear, and hard to access, providing minimal actual help. Interactions often feel dismissive, as if using their services is a burden.
Overall, this has been a persistently negative experience. I would not recommend this company.

1
Date of experience: Jan 13, 2026
Mayola Walker
For your own sake, avoid this institution

For your own sake, please steer clear of them. They are the worst financial institution with terrible customer service. It asks for a date of experience, but it should really ask for a range, as my issues have been ongoing for quite some time.

1
Date of experience: Jan 12, 2026
Kirstin C.
Extremely Disappointed with the Service

I will not be using this service again. It turns out there is a deposition fee hidden in the fine print that charges $395 if you don’t lease another vehicle within 30 days of returning your current one. I returned my vehicle a month early and was informed at the dealership that I would receive a refund for doing so, especially since I was under the mileage limit. Due to a surgery, I needed to manage my affairs and returned it early. Instead, I received a bill for the full car payment, and when I reached out to the service, they offered no assistance, even though I'm currently without income as I navigate my recovery.

2
Date of experience: Jan 12, 2026
Mercedes
Frustrating experience with payment and support.

I faced difficulties resetting my password and had to call to make a payment by phone, which was very frustrating. There was a service fee of 4 dollars that I had not encountered with other payments. Setting up autopay was another challenging ordeal. I strongly advise against using this financial partner.

1
Date of experience: Jan 07, 2026
TVCraftPL
Extremely Disappointing Experience

This service and its representatives are truly the worst, and they should not be allowed to handle customer auto loans. Their actions seem aimed at harming their clients, and their low rating here should serve as a warning. Achieving a 1-star rating is nearly impossible, yet this predatory organization has managed to do so. I will be filing a complaint with the appropriate agencies to understand my rights, as I am thoroughly frustrated with this service.

1
Date of experience: Jan 03, 2026
vervex11
Frustrating Experience with E-Check Deposit

I attempted to deposit an e-check made out to my wife and me on 12/24/25, but the deposit was rejected. They claimed it was because we both didn't endorse the check, despite having a joint checking account. After banking for over 40 years, I've never needed dual endorsements for an e-check deposit in such accounts. The customer service representative initially informed me that two signatures weren't necessary for joint accounts, but after consulting her supervisor, she backtracked and insisted that both signatures were required. This shows a clear lack of understanding of the banking policies! Extremely disappointing customer service!

1
Date of experience: Dec 29, 2025

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