ally.com

1.1
1.1 Based on 40 reviews

...

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Kirstin C.
Extremely Disappointed with the Service

I will not be using this service again. It turns out there is a deposition fee hidden in the fine print that charges $395 if you don’t lease another vehicle within 30 days of returning your current one. I returned my vehicle a month early and was informed at the dealership that I would receive a refund for doing so, especially since I was under the mileage limit. Due to a surgery, I needed to manage my affairs and returned it early. Instead, I received a bill for the full car payment, and when I reached out to the service, they offered no assistance, even though I'm currently without income as I navigate my recovery.

2
Date of experience: Jan 12, 2026

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