The customer service provided is very disappointing. Representatives often make promises that are not fulfilled, and the payment processing is slow and inconsistent. When problems occur, the responsibility seems to fall on the customer instead of the company taking ownership.
The hardship assistance option is particularly frustrating—it's overly complicated, unclear, and hard to access, providing minimal actual help. Interactions often feel dismissive, as if using their services is a burden.
Overall, this has been a persistently negative experience. I would not recommend this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
