Non-existent customer service. They do everything possible to avoid resolving issues. I bought a fridge freezer that failed under warranty and couldn't be repaired. They told me to take it to a recycling center at my expense and obtain a certificate of destruction for a refund. When I insisted they collect it, they claimed my address didn’t exist! They even said their courier attempted to collect it without notifying me. I only found a resolution thanks to the manufacturer sending a replacement six weeks later. This service is deceptive, and I fully agree with other reviews labeling them as online scammers. AVOID!
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