I placed an order well in advance to receive a gift for my granddaughter before Christmas, based on the posted production and shipping times. As Christmas approached, I noticed the shipping label had no updates. I reached out to express my concerns about a potential delay, and they assured me everything was fine and that it would arrive on time. After some days and my insistence, they finally acknowledged that the item was not moving. I mentioned that I couldn't use it after Christmas, and it frustrated me that they didn't take my concerns seriously at first. They continued to claim the product was nearby and asked for patience. Ultimately, the item arrived four days after Christmas from a different source, not the one I had been tracking. By then, my granddaughter was no longer around, and I had already bought another gift. I’ve tried to contact customer service multiple times but received no response. The only communication I got was from someone tracking the package, suggesting I open it and enjoy the quality, implying I should be happy and spend more to ship it to my granddaughter. It’s disappointing.
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