almagems.com

3.7
3.7 Based on 46 reviews

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Average Rating

3.7

/
5

46 Reviews

5 Star
57%
4 Star
6%
3 Star
4%
2 Star
7%
1 Star
26%

All Reviews

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Review Time

JimBob D&RG
The photos online look far better than the actual merchandise received or at least it did for us! V

The photos online look far better than the actual merchandise received or at least it did for us! Very expensive for what you actually get. The online photos look more 3 dimensional, while the cup is really just a photo imprinted on a standard mug. With shipping, I paid close to $35 for a coffee mug that looks like it's worth about $5 in a souvenir shop. Very disappointed - was hoping it would be more impressive as a gift. In addition, it took quite a while to receive the order - glad we weren't in a hurry. I would refrain from buying anything further from Almagems.

2
Date of experience: Mar 06, 2026
Diane Martin
I love my items from Almagems! I purchased a phone case and a mug and love them both. The customizat

I love my items from Almagems! I purchased a phone case and a mug and love them both. The customization of both make them particularly special to me in that they celebrate my small business. Also of note, delivery was seamless (took a little time but so worth it!).

5
Date of experience: Feb 27, 2026
Dennis Nordmoe
I ordered two products, a mug and sort of pendant, both on sewing themes, that looked beautiful in t

I ordered two products, a mug and sort of pendant, both on sewing themes, that looked beautiful in the photos but were deeply disappointing in reality. I paid in the $20 range for items I would have passed over for a dollar in a store. The catalog photo of a sewing kit made it look like a rich little gift. In reality I received a small photo on cardboard. Order #amg324567

1
Date of experience: Feb 18, 2026
Linda Mann
The website leads you to believe the company is in Boulder, Co. when in fact they are located in Chi

The website leads you to believe the company is in Boulder, Co. when in fact they are located in China. It took over a month to receive my order. And when I received it, it looked NOTHING like the picture or the description. Very cheaply made. Buyer beware. How do these companies get by with out and out lying about their location?

1
Date of experience: Feb 05, 2026
Jill Plasman
I was extremely pleased with both the product and the exceptional customer service provided by Almag

I was extremely pleased with both the product and the exceptional customer service provided by Almagems. The custom, heartfelt baby bib was beautifully designed and exceeded my expectations. When I initially had difficulty locating my delivery, Traci (customer services) was incredibly kind and responsive, reassuring me that they would make it right if the package could not be found. I would absolutely order from Almagems again. Thank you for such a wonderful experience!

5
Date of experience: Jan 26, 2026
Cassidy Smith
Mixed experience with mug order

I ordered three mugs, one for a friend that arrived today and is quite nice. However, the one for me is of poor quality, and my husband's arrived damaged. The packaging was inadequate. I'm currently awaiting a response regarding sending replacements or a refund.

3
Date of experience: Jan 05, 2026
Benjamin Wright
Order Delayed and Poor Customer Support

I placed an order well in advance to receive a gift for my granddaughter before Christmas, based on the posted production and shipping times. As Christmas approached, I noticed the shipping label had no updates. I reached out to express my concerns about a potential delay, and they assured me everything was fine and that it would arrive on time. After some days and my insistence, they finally acknowledged that the item was not moving. I mentioned that I couldn't use it after Christmas, and it frustrated me that they didn't take my concerns seriously at first. They continued to claim the product was nearby and asked for patience. Ultimately, the item arrived four days after Christmas from a different source, not the one I had been tracking. By then, my granddaughter was no longer around, and I had already bought another gift. I’ve tried to contact customer service multiple times but received no response. The only communication I got was from someone tracking the package, suggesting I open it and enjoy the quality, implying I should be happy and spend more to ship it to my granddaughter. It’s disappointing.

1
Date of experience: Jan 01, 2026
Jennifer Cooper
Stunning Firefighter Locker Ornament!

The firefighter locker ornament is absolutely stunning! It features vibrant colors and incredible detail, making it a perfect Christmas gift for my first responder grandson. I'm eagerly looking forward to him unwrapping it!

5
Date of experience: Dec 03, 2025
Kian
Misleading representation

The image suggests that the item is 3D and a Christmas ornament, but what arrived was a low-quality print on cardboard. It didn't match the online depiction at all.

2
Date of experience: Dec 03, 2025
Scarlett Smith
Still waiting for my items

I haven't received my items yet and I'm unable to reach anyone for assistance. The provided email address has not been helpful either.

1
Date of experience: Dec 03, 2025

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