Very disappointing experience with Almosafer.
I booked a hotel through their platform, clearly marked as Room Only. However, upon arrival, the hotel informed me that Almosafer had sent the booking as a Full Package, including mandatory guest benefits that I neither requested nor agreed to.
I was charged USD 123 for services I did not use at all. When I contacted customer support:
• The core issue was ignored
• No responsibility was taken
• They refused to coordinate with the hotel to verify the mistake
Unprofessional handling and no customer protection. I had to escalate the issue through a formal complaint and a bank dispute to recover my money.
I do not recommend using this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Almosafer (part of Seera Group)
Saudi Arabia’s Leading Travel Company
Elevating the journey for travellers from, to & within Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Through its portfolio of businesses, Almosafer caters to every vertical across the travel & tourism ecosystem. A holistic travel platform built on the foundation of data, technology, and scalability, we serve all travel sectors from consumer to corporate & government, while enabling inbound tourism for leisure and religious travel.See more
