Review Time
Very disappointing experience with Almosafer.
I booked a hotel through their platform, clearly marked as Room Only. However, upon arrival, the hotel informed me that Almosafer had sent the booking as a Full Package, including mandatory guest benefits that I neither requested nor agreed to.
I was charged USD 123 for services I did not use at all. When I contacted customer support:
• The core issue was ignored
• No responsibility was taken
• They refused to coordinate with the hotel to verify the mistake
Unprofessional handling and no customer protection. I had to escalate the issue through a formal complaint and a bank dispute to recover my money.
I do not recommend using this company.
Beware of hidden negative reviews online. Readers, please also check other platforms for feedback. This has been the worst experience. I’m sharing this to prevent others from going through the same ordeal.
I booked a flight from Malaysia to China and requested an additional seat. Following their advice, I made a new booking with names matching the passports.
At check-in, I was denied boarding because the company provided shortened middle names, and they deemed the second booking a duplicate.
The airline even suggested I seek a refund directly from them. However, the company refused and categorized my inability to board due to their errors as a "cancellation." They only offered a partial refund according to their cancellation terms.
I am currently disputing this through my credit card to recover my funds.
Avoid this service at all costs. Readers, please check reviews on other platforms as well. I booked a flight from one country to another and requested an additional seat. I was told to make a separate booking, which I did, ensuring all names matched the passports. At check-in, I was denied boarding because the service had shortened my middle names, and my second booking was deemed a duplicate. The airline advised me to seek a refund directly from them, but they refused, labeling my inability to board as a "cancellation." I was only offered a partial refund, based on their cancellation policy. This issue is now being disputed through my credit card to recover my funds.
I used to avoid this service because it felt slow compared to others, but recently I tried it for a business trip and found it much quicker. The option to add a hotel during booking was a time-saver, although I wish the invoice email was clearer. Overall, a solid and professional experience.
We used this service for our summer trip, and the interface was simple enough that even my husband could navigate it. We found a great deal on a flight and hotel combo. There was a minor issue with seat confirmation at first, but the support team resolved it quickly. Overall, it was a smooth process and worth it.
I booked my flight last week and was pleasantly surprised by how straightforward it was. The website was clear, and I appreciated the variety of payment options. Although I'm not very confident with online bookings, this was easy to manage. I received my confirmation email within minutes, making for a truly convenient experience.
This was one of the worst booking experiences I've encountered. I booked a flight from one city to another, but the airline changed my connecting flight time, making it impossible to catch. When I reached out, the service's response was cold, stating that the ticket was non-refundable and offering a meager refund. I lost my trip, my money, and a long-awaited vacation due to their errors. I'm very disappointed and will not use this service again. I advise others to double-check everything before trusting this platform.
I had a terrible experience with this service. I booked a hotel for a group through their app, but upon arrival, we found out the hotel was fully booked and our reservation was not honored. We contacted customer support, but instead of helping, they offered us subpar alternatives. Even though they had already charged us, they refused to book a replacement hotel with the deducted amount and insisted we pay again. We spent hours searching for a solution without any help. Their customer service lacks professionalism and urgency, and I cannot recommend this service to anyone.
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Almosafer (part of Seera Group)
Saudi Arabia’s Leading Travel Company
Elevating the journey for travellers from, to & within Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Through its portfolio of businesses, Almosafer caters to every vertical across the travel & tourism ecosystem. A holistic travel platform built on the foundation of data, technology, and scalability, we serve all travel sectors from consumer to corporate & government, while enabling inbound tourism for leisure and religious travel.See more
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