Booked for bottomless brunch in Leeds to celebrate 2 birthdays. Party of 12.Unfortunately from start to finish the service was poor.Ordered drinks which started the bottomless brunch timer, had to wait half an hour for them to arrive. Ordered next lot of drinks, didn’t all arrive and member of the party had to go order the missing drinks and bring them to the table.After another half hour the food order was eventually taken, unsure what happened between ordering and the transferring of that info to the kitchen but when the food arrived at least half of the orders were incorrect with some of them missing the requested sides. Informed the incorrect sides and missing sides would be rectified and would be brought to the table, which did happen but a while after everyone had actually finished what food they had. But still with 1 member of the party not receiving their ordered side.Spoke to manager who extended the brunch for half an hour, by this point we had been there unnecessarily for 3 hours.The bill then caused major confusion. Staff seemingly unaware of the fixed £37.50pp for brunch as clearly stated on the menu which was on the table at time of payment. Repeatedly asked by the person taking payment how much it was. Service charge kept being mentioned despite being informed numerous times we were not paying it for the diabolical service received.Excuses given of short staffed and new staff. Staffing and training issues are not the problems of diners. If a service can’t be provided it shouldn’t be offered. Or an explanation at the beginning could be appreciated to explain longer wait times, over just receiving what looks like bad service. Other people talking to us were also complaining of poor service for their brunches too.Just generally a terrible experience and will not be returning. Service received in May was exceptional and that’s the reason we chose to revisit this time, shame to see how downhill it has gone!Don’t waste your time and money on bottomless brunch at almost famous. Go elsewhere.
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