Ordered (28584) Famous at Home boxes (Phoenix & Bacon Fries kit for 2 plus b*tch juice, Nom & Bacon Fries kit for 2 plus b*tch juice, and Redneck BBQ sauce) in October 2023 for deliver on 3rd November 2023. Only the Nom & Bacon Fries kit arrived and it was missing the redneck BBQ sauce, slaw mayo and the top on the famous sauce wasn't secure so most of that was coating the cardboard tube. Tried emailing on the 3rd November about the missing kit and missing items. I have also tried phoning their head office several times (their phone number 0161 244 9992 doesn't work). Only got a response when I phoned one of their stores or when I used an email address related to a job being advertised. They offered to send me new boxes in their December delivery or a refund. I ask for the boxes to be part of their 29th December 2023 delivery as we really like the product, however, they never arrived :-(. I have been chasing them ever since by email as I can never get through on the phone. All I want is a refund now. Customer service is shocking, well it is non-existent. Do not feel comfortable ever ordering from them again as they obviously can deal with anything that goes wrong. Going to have to resort to perusing a refund though my credit card company. Such a pain.
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