One Star - This experience was marked by a total lack of transparency and a blatant disregard for the customer's right to cancel. Key information was hidden; there was no mention on the website that items are shipped from abroad. After a week without shipping updates on my holiday purchase, I found out the service is based in another country, which complicates returns for sizing issues. Additionally, they don't disclose extra international transaction fees, which I only found out about by checking my credit card statement. The worst part is their customer service, or lack thereof. When I tried to cancel my unshipped order after realizing the shipping delays, my repeated requests were ignored, and they proceeded with the order anyway. This felt like a coerced sale. A company that disregards cancellation requests prioritizes its profit over basic customer respect. In summary: they hide their location, fail to mention extra fees, offer slow shipping unsuitable for holiday deadlines, and ignore cancellation requests. Terrible and dishonest practices. Avoid them.
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