The shoes are beautiful but fit snugly, so I needed a size exchange. Unfortunately, the customer service was unresponsive—only reachable via chat or messaging. They offered store credit, but I wanted them to honor an even exchange at the same price due to my new-customer discount. The representative would respond with return instructions but ignored my questions about credit. I was told to reorder, but the size wasn't actually available. Eventually, I returned the shoes, incurring a return fee, which was disappointing for a brand that aims for luxury.
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The ALOHAS way is about bringing sustainable production and responsible shopping to the forefront of the fashion industry. With our on-demand model, we hold off on production until shoppers have told us what they really want. This way, we minimize overproduction in fashion together.
