I bought a pair of ballet flats, but they won't stay tied. After a month of light wear, the leather began to peel. When I contacted customer service, they claimed these issues weren't defects, so no replacement or return was offered. I'm left with nearly $200 shoes that look awful. Their customer service is truly the worst.
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The ALOHAS way is about bringing sustainable production and responsible shopping to the forefront of the fashion industry. With our on-demand model, we hold off on production until shoppers have told us what they really want. This way, we minimize overproduction in fashion together.
