My crawl space dehumidifier failed after 18 months. My HVAC maintenance company, who sells and services Alorair, diagnosed as leaking refrigerant from the coil assembly. Because I bought the unit directly from Alorair, Alorair would only deal with me directly. Their customer service department jerked me around for 3 weeks, saying they had escalated my claim to their engineering team, but not helping after repeated calls and emails. The warranty is a scam. Do not buy from this company.
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