Review Time
My crawl space dehumidifier failed after 18 months. My HVAC maintenance company, who sells and services Alorair, diagnosed as leaking refrigerant from the coil assembly. Because I bought the unit directly from Alorair, Alorair would only deal with me directly. Their customer service department jerked me around for 3 weeks, saying they had escalated my claim to their engineering team, but not helping after repeated calls and emails. The warranty is a scam. Do not buy from this company.
My crawl space dehumidifier failed after 18 months. My HVAC maintenance company, who sells and services Alorair, diagnosed as leaking refrigerant from the coil assembly. Because I bought the unit directly from Alorair, Alorair would only deal with me directly. Their customer service department jerked me around for 3 weeks, saying they had escalated my claim to their engineering team, but not helping after repeated calls and emails. The warranty is a scam. Do not buy from this company.
The warranty is useless. I've had 2 units fail in 3 years and the first time I paid $200 to get a new unit with NO WARRANTY rather than pay the $300 for shipping. Now this one is bad and they will not do anything about it. STEER CLEAR OF THIS COMPANY. Customer service is abysmal to say the least
Non existant customer support that run you around with nothing ever being rectified.Units dont have wifi capability as new wifi app rendered all previous units incompatible.Brand new units sold require wifi board upgrade to work with new app.Ebay fully refunded purchase as units are not as described by Alorair.
Company said unit was wifi and remote controlled. Paid over $700 and machine didn't work that way. Company said they had trouble with the app and was developing a new one. They stalled and stalled. When the new one didn't work they said they would send me a new control panel and sent me a video how to install it. They never sent the part. When I again called for a tracking number, they told me I needed to pay them another $100 for the part. I refused and told them that I wasn't going to give more money in the hopes it works this time. I told them I wanted my money back. They told me the 30 day return was past. They knew this from the beginning and stalled until the return time was up. Worthless machine and company!
app is still not working and to add to the below, now app is completely in total locked out. Tried creating new accounts on 4 different devices. Error "Login Expired."Cant reset anything as no email is sent to reset. The one time months ago I received an email, it was all dead links.2024:The major reason for this unit purchase is the wifi app and its not working. Registered with every single one of these clumsy app's and reset the unit while trying to get it to work. Spent atleast 5 hours in total with these unbelivable flimsly app's. NONE OF THEM WORK.AlorAir -RAlorAir -R LiteArgendon -RAbeStorm -Rand few others.NEED THIS CORRECTED ASAP as humidity is here! PLEASE HELPReply received June 2025 which is a joke (we are in JUNE of 2025):I am so sorry for that,Our app is temporarily down for maintenance – but don’t worry! ⚙️✨ A brand-new app is launching in July 2025!
Great customer service. I had a dehumidifier go bad under 1 year. After contacting warranty support and sending them the required photos and information, they promptly sent me a new unit.No hassle, very easy to work with and great communication.
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