I am very disappointed with the delivery process and the overall experience with the ALO website. In October, there was a 30% discount, and I was excited because I had been wanting to order the beige ribbed set, the top and the pants, for a long time. I placed the order through the app, and there were only a few items left in stock, so I managed to get them just in time. The top arrived within a few days, which was great.However, the app then informed me that the pants were delayed and would be shipped later as the second part of the order. I waited for a long time. Later, the app showed that the pants were out of stock, and that I had to wait until they were restocked. Then a restock date started appearing, but it has kept getting pushed further and further back.I contacted customer support three times, because I ordered pants that were in stock, not a preorder. Support apologized, but said they couldn’t help. One agent even suggested filing a “lost package” claim, so that I could receive the pants faster. I waited a week, but nothing happened. Today, I contacted support again and was told that it’s impossible to file a lost-package claim for an item that is considered a preorder and has not been shipped. I asked them not to promise customers faster shipping through a lost-package claim if that option doesn’t apply to preorder items.Today they once again told me they would do everything they can. I truly hope these pants arrive at least by the end of this year. I needed this set for an event, and of course, I didn’t receive it in time. I placed the order on October 28th. I am very upset, I don’t want a refund, I simply want the pants I ordered.
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We live yoga. Every piece of Alo Yoga we design comes from our practice—what we need and want, always with the goal of perfecting forward, contemporary pieces that work from studio to street. Visit us: www.aloyoga.com
