Review Time
Somehow my package got switched in transit with someone elses. I ended up receiving a Nintendo ds game. I realize this wasn't alo's fault, however the shipping company told me I needed to contact the shipper. I did the chat and they asked me to send them pictures and I'd be contacted within 48 to 72 hours. I wasn't contacted, so I did another chat and they said it was in progress. After a week I contacted them again and they said there were too many inconsistencies and there was nothing they could do and to have a wonderful day. I emailed them back and said that was unacceptable and I wanted my issue escalated to management. It's been two weeks and no one has contacted me.
My husband and I were able to figure who received our package with a phone number that was in the package. Luckily they were a decent person and replied to us and we made arrangements to switch the packages but we needed to drive 6 hours (3 hours there and 3 hours back).
I am so disappointed, I will never order online from them again. We had gone to a store in Toronto and the staff were amazing and the quality of what we got was really good but they need a major over haul on their customer service. With a company this large they should be able to make things rights when something goes wrong. It was a very expensive order for us but would have been immaterial to them.
Grandchild got $150.00 item two weeks ago. Pilling and totally cheap material. Went to return it. Manager at Jefferson Parish Lakeside-Chiquita Banana-said they don’t care. I paid cash immediately for an identical one. Told every single per db on one the way out about god awful experience. I’ll tell 50 more tomorrow and every day thereafter. Do not buy anything from these scam artists.
The first order I placed was flawless, ordered, shipped and recieved- perfect. The second order I placed, crickets for almost 2 weeks. I reached out and spoke to an "agent" who was not engaged, and sending me generic, vague responses. A conversation that should have taken 5minutes took 40. The short version is they could not process my payment, couldnt tell me if it was on my end or theres. So my order is just forever sitting in limbo. I finally got the less than personable agent to cancel my order. Would not recommend, for such a big company in this day and age, customer service should be easy.
I urge everyone to steer clear of this service for eGift cards! I wanted to buy a $200 eGift card for my daughter's Christmas gift. I waited until the last moment thinking it would be straightforward, but I was mistaken! My eGift card orders were canceled multiple times, and now I have $600 tied up in my checking account with no eGift card in sight! Please, do not order an eGift card! The customer service representative claimed it was an issue with my bank, but I've learned that this service has a pattern of such problems. Save yourself the frustration and time!
We acquired 4 gift cards amounting to $400 for our clients. Although the cards were eventually activated, it required an excessive amount of effort on our part to achieve this. What should have been a simple and considerate gesture turned into a stressful and embarrassing situation. The customer service was sluggish and unhelpful. We had to continuously follow up because promised callbacks never occurred, and we struggled to escalate the issue to management. After all that effort, the only compensation offered was a 10% discount on a future order — which feels quite insulting considering the time, frustration, and embarrassment we experienced. In summary: The cards were ultimately activated, but the entire process was a mess. There was poor communication, a lack of accountability, and no meaningful resolution. We will not be placing another order!
I am very disappointed. I have spent over $1700.00 this year at the company. I ordered some sweatpants intended as a gift for an exchange, but they sent me the wrong item. I initiated a complaint through chat and was asked to provide photos of the label and incorrect products. After doing so, I was informed they would contact me via email to confirm the next steps, but I never received any follow-up. I tried reaching out again through chat with no resolution, so I called. Eventually, they said they would send a replacement and asked me to return the wrong leggings. The service was lacking, and now I have to spend additional time dealing with the return and getting the right item.
I am very disappointed with the delivery process and the overall experience with the ALO website. In October, there was a 30% discount, and I was excited because I had been wanting to order the beige ribbed set, the top and the pants, for a long time. I placed the order through the app, and there were only a few items left in stock, so I managed to get them just in time. The top arrived within a few days, which was great.However, the app then informed me that the pants were delayed and would be shipped later as the second part of the order. I waited for a long time. Later, the app showed that the pants were out of stock, and that I had to wait until they were restocked. Then a restock date started appearing, but it has kept getting pushed further and further back.I contacted customer support three times, because I ordered pants that were in stock, not a preorder. Support apologized, but said they couldn’t help. One agent even suggested filing a “lost package” claim, so that I could receive the pants faster. I waited a week, but nothing happened. Today, I contacted support again and was told that it’s impossible to file a lost-package claim for an item that is considered a preorder and has not been shipped. I asked them not to promise customers faster shipping through a lost-package claim if that option doesn’t apply to preorder items.Today they once again told me they would do everything they can. I truly hope these pants arrive at least by the end of this year. I needed this set for an event, and of course, I didn’t receive it in time. I placed the order on October 28th. I am very upset, I don’t want a refund, I simply want the pants I ordered.
Unfortunately the only bad customer service i ever experienced and happened for the second time. I used to buy alot from Alo than i had to make a return and had the worst experience with their customer service. It’s been a year since and didn’t buy nothing. Last night it was 30% off cyber monday and 4 time their system cancelled my order which convinced me that is all scam. I called and spoke to the supervisor, and they apologized they saw the proof that i placed an order 4 times and it was cancelled from their side! But, still didn’t offer to help and fix my problem what everyone would do in this case and offer you a discount code of 30%. So never buying again from them.
I am incredibly disappointed. I have spent over $1700.00 This year at Alo. I ordered some sweatpants to arrive as a gift for an exchange. They shipped me the incorrect item. I started the complaint process via chat and was asked to send photos of the label, incorrect products etc. I did that then was told they would reach out via email to confirm next steps. I never heard from them. I sent another chat and no resolution. I then called. They finally said they would send a replacement and to send the other leggings back. The service was poor and on top of it now I have to be inconvenienced by spending hours trying to even get the right item and now have to packaging and returning an item that they sent incorrectly.
I am writing to express my disappointment with a recent experience at your store. I attempted to return an item just one day past the return window and was informed that I could only receive store credit. While I understand that policies exist for a reason, I had hoped that, as a loyal customer, there would be some flexibility or at least a more considerate approach to the situation.Additionally, the customer service I received during this interaction felt dismissive and unprofessional. The staff members I dealt with appeared uninterested in assisting me, which made the experience even more discouraging.I have always enjoyed shopping at your store, but this incident has left me reconsidering future purchases. I believe that honoring my request for a refund or demonstrating more empathy in customer interactions would go a long way in restoring my confidence in your business.I hope you will take this feedback seriously and consider improvements in both policy flexibility and customer service.
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We live yoga. Every piece of Alo Yoga we design comes from our practice—what we need and want, always with the goal of perfecting forward, contemporary pieces that work from studio to street. Visit us: www.aloyoga.com
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