I am incredibly disappointed. I have spent over $1700.00 This year at Alo. I ordered some sweatpants to arrive as a gift for an exchange. They shipped me the incorrect item. I started the complaint process via chat and was asked to send photos of the label, incorrect products etc. I did that then was told they would reach out via email to confirm next steps. I never heard from them. I sent another chat and no resolution. I then called. They finally said they would send a replacement and to send the other leggings back. The service was poor and on top of it now I have to be inconvenienced by spending hours trying to even get the right item and now have to packaging and returning an item that they sent incorrectly.
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We live yoga. Every piece of Alo Yoga we design comes from our practice—what we need and want, always with the goal of perfecting forward, contemporary pieces that work from studio to street. Visit us: www.aloyoga.com
