We acquired 4 gift cards amounting to $400 for our clients. Although the cards were eventually activated, it required an excessive amount of effort on our part to achieve this. What should have been a simple and considerate gesture turned into a stressful and embarrassing situation. The customer service was sluggish and unhelpful. We had to continuously follow up because promised callbacks never occurred, and we struggled to escalate the issue to management. After all that effort, the only compensation offered was a 10% discount on a future order — which feels quite insulting considering the time, frustration, and embarrassment we experienced. In summary: The cards were ultimately activated, but the entire process was a mess. There was poor communication, a lack of accountability, and no meaningful resolution. We will not be placing another order!
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We live yoga. Every piece of Alo Yoga we design comes from our practice—what we need and want, always with the goal of perfecting forward, contemporary pieces that work from studio to street. Visit us: www.aloyoga.com