Somehow my package got switched in transit with someone elses. I ended up receiving a Nintendo ds game. I realize this wasn't alo's fault, however the shipping company told me I needed to contact the shipper. I did the chat and they asked me to send them pictures and I'd be contacted within 48 to 72 hours. I wasn't contacted, so I did another chat and they said it was in progress. After a week I contacted them again and they said there were too many inconsistencies and there was nothing they could do and to have a wonderful day. I emailed them back and said that was unacceptable and I wanted my issue escalated to management. It's been two weeks and no one has contacted me.
My husband and I were able to figure who received our package with a phone number that was in the package. Luckily they were a decent person and replied to us and we made arrangements to switch the packages but we needed to drive 6 hours (3 hours there and 3 hours back).
I am so disappointed, I will never order online from them again. We had gone to a store in Toronto and the staff were amazing and the quality of what we got was really good but they need a major over haul on their customer service. With a company this large they should be able to make things rights when something goes wrong. It was a very expensive order for us but would have been immaterial to them.
Claim your business profile now and gain access to all features and respond to customer reviews.
We live yoga. Every piece of Alo Yoga we design comes from our practice—what we need and want, always with the goal of perfecting forward, contemporary pieces that work from studio to street. Visit us: www.aloyoga.com