I am beyond disappointed with my experience with Alo Yoga (Order #34638627). As an international customer, I received a package that was a total disaster:
1. Quality Issues: One headband arrived completely unbagged, heavily wrinkled, and visibly DIRTY with used marks.
2. Missing/Wrong Items: One item was entirely missing, and for another, they sent a cheap scrunchie instead of the high-end headband I paid for.
I have clear photo evidence for all of this. Initially, an agent named Irish admitted the mistakes and promised a reshipment and refund. However, when I followed up, supervisors Ad and Ley retracted the promise, falsely claimed "account inconsistencies," and ABRUPTLY CLOSED the chat window twice to avoid helping.
This is a clear case of consumer fraud. They take your money and refuse to honor their own mistakes. I have already filed a chargeback with my bank. International customers, PLEASE STEER CLEAR of this brand. They do not care about you once they have your money.
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We live yoga. Every piece of Alo Yoga we design comes from our practice—what we need and want, always with the goal of perfecting forward, contemporary pieces that work from studio to street. Visit us: www.aloyoga.com