Called Alpha on Monday morning had a problem with my boiler I don’t have any hot or central heating . Spoke to a gentleman who was very nice on the telephone. He ended up selling me a package. Told me somebody will call me today or tomorrow. Would probably come out within 24 hours to 48 hours that’s what I was told specifically and worst case scenario no longer than three days . It’s now Thursday I haven’t had a phone call yet to arrange an appointment. I’ve called Alpha today and was told somebody would definitely call me to arrange an appointment but I was misinformed as to how long it would take. I also called them yesterday and I was told the same thing. so I’m sitting here with no hot water no central heating when I could’ve possibly gone and got someone else to do the work. disappointed.
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