Absolutely disappointing. We arrived brisbane airport at 8:15 and immediately called them up to arrange a shuttle, a staff told us that they would pick us up within 15 minutes. We waited for one whole hour and no body turned up. We tried calling every single number available but their offices were already closed. My whole family including two kids were stranded at the airport for the entire night because of them!!! Totally disappointing and unprofessional!
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