The agent made multiple mistakes booking my daughter's flight and I had no way to verify the final itinerary details before confirming over the phone. He ended up mixing up the passenger information to where part was mine (given to him for payment details) and part were hers. I tried contacting multiple times and the only time the agent called me back was when I complained on their customer contact form. No one ever answered their customer service number. After over a week of trying to contact and get this corrected, I was told I couldn't change the passenger information and it was my fault even though I had no way to see the final itinerary information. They refused to refund me. The agent hung up on me multiple times, refused to answer my calls right after he hung up on me and was rude during the calls. They claim that the calls are not recorded so they cannot prove anything even though I have email evidence of the agent's mistakes. I called the actual airline in which the tickets were booked and I found out there was an additional leg of the flight that was booked without my knowledge or consent for months from now. I am currently escalating up the complaint. I booked a much cheaper flight in a fraction of the time with another company and disputing this charge with my credit card company. It is suspicious that the autofill on google search when I typed in "Alpha Flight Guru" added the word scam to it. That was the top search result. I would love to update this review once it gets resolved with how it was fixed.
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Alpha Flight Guru brings personalized guru service to the search for cheap business class tickets and cheap first class tickets to destinations from Europe to Asia to Australia and beyond. Not only do we offer discounted airfare, but we also provide all of our clients with their very own guru to make sure they get the personal, white-glove treatment they deserve.
For those looking to book online, we offer an alternative solution via FlightGuru.com. Flight Guru allows flyers to use our online booking engine to search for flights, get comparative information from multiple airlines, and book online with just a few clicks.See more
