Review Time
I used these guys to book my honeymoon flights in 2016 and they made the process easy. Told them where we wanted to go on our honeymoon and they took care of the rest. Originally it was going to be just Bali and Kauai but they mentioned that we could have a 36-hour layover in Sydney if we wanted to reduce our flight costs so we agreed to do it and it was so worth it! They handled all the logistics and made the process seamless. WouldUse again.
What a horrible company ALPHA FLIGHT GURU is .Stay away Don't use them at any cost.I've been trying to get my money back since 2020. 😩 still no joy and what's worse they are not responding to my emails 😕 or phone calls 😕 Looks like they've gone bust . A warning of some sort would have been nice.Watch out as they will most probably start up another company🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
We had used AFG with success, but that was years ago. We recently had confirmed reservations with 'e' tickets issued by AFG, also identified on the Airlines website. All good, until two weeks out from departure when we tried to confirm the arrival time at the final destination. Our flight number was not listed on the Airline website. Emails galore, to AFG in the first instance then to the Airline. Could not find one workable address or telephone number for AFG - stress level was rising. Finally went to an international airport to discuss with the Airline, this was now one week out from departure overseas. Absolute confusion at the Airline departure point desk, albeit a week before the recognised flight. After a two hour discussion with the local Airline manager, intense search on the Airline's own computer system, no specific flight reservations were recorded, although the 'e' ticket numbers were found. Advised to contact the Airlines international office in their home Asian country. After another couple of hours, talking to someone with English as a second language, who was very patient by the way, we finally managed to get agreement to at least some relief, insofar as redeem the credit. AFG must be out of business - disappointing that they didn't bother to advise any customers for whom they had an obligation. We have received not one response from AFG.
DO NOT USE THIS COMPANY. THEY ARE AN ILLEGAL OPERATION.We used Alpha Flight Guru in the past with success so decided to use them again. Then COVID hit. They refused to refund our money, which the airlines were offering. They only offered a credit. We are now trying to use our credit which expires 30 June 2023. Now emails bounce back, website down, our consultant is not returning my many messages. Do yourself a favour and pay a little bit more through an airline or official travel agent. When we first booked with them they were known as Alpha Flight Guru and then changed their name to Booking Vault. I wont be surprised if they pop up in the future under a another name. BEWARE. I do believe in Karma.
Only three weeks ago, I was promised a refund for some flights I had booked which were cancelled by the Singapore Airlines (SQ) just 36 hours before we were due to fly Melbourne to Zurich. It appears Alpha Flight Guru's practice of buying other people's reward points and then using them to book flights for another person has finally been rumbled, at least by SQ who told me it was an illegal practice. Now AFG's website is down, my contact, Sheena Wilson, has gone underground, both of her emails bouncing back and Customer Service numbers not connecting. Beware!!!!!
The agent made multiple mistakes booking my daughter's flight and I had no way to verify the final itinerary details before confirming over the phone. He ended up mixing up the passenger information to where part was mine (given to him for payment details) and part were hers. I tried contacting multiple times and the only time the agent called me back was when I complained on their customer contact form. No one ever answered their customer service number. After over a week of trying to contact and get this corrected, I was told I couldn't change the passenger information and it was my fault even though I had no way to see the final itinerary information. They refused to refund me. The agent hung up on me multiple times, refused to answer my calls right after he hung up on me and was rude during the calls. They claim that the calls are not recorded so they cannot prove anything even though I have email evidence of the agent's mistakes. I called the actual airline in which the tickets were booked and I found out there was an additional leg of the flight that was booked without my knowledge or consent for months from now. I am currently escalating up the complaint. I booked a much cheaper flight in a fraction of the time with another company and disputing this charge with my credit card company. It is suspicious that the autofill on google search when I typed in "Alpha Flight Guru" added the word scam to it. That was the top search result. I would love to update this review once it gets resolved with how it was fixed.
Cris booked great flights for me with plenty of time between them so I didn't have to worry about transfers. Coming back through Chicago saved about 8 hours flying time although O'Hara was an absolute nightmare. Security check took over a hour, again I was glad I had plenty of time before the next flight.Cris also took care of my meal updates, as I changed my mind several times. All in all, a great experience, especially with sn e-ticket 8
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Alpha Flight Guru brings personalized guru service to the search for cheap business class tickets and cheap first class tickets to destinations from Europe to Asia to Australia and beyond. Not only do we offer discounted airfare, but we also provide all of our clients with their very own guru to make sure they get the personal, white-glove treatment they deserve.
For those looking to book online, we offer an alternative solution via FlightGuru.com. Flight Guru allows flyers to use our online booking engine to search for flights, get comparative information from multiple airlines, and book online with just a few clicks.See more
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