I paid extra for expedited shipping, and it was completely wasted. My order wasn’t even given to the carrier until days after I placed it, making the ‘expedited’ option pointless. If a company can't ship on time, they shouldn't charge for faster delivery. There was no proactive communication about the delay. When I reached out to customer support, they refused to take responsibility or refund the expedited shipping fee, instead hiding behind their terms and conditions. This was a customer service failure, not a carrier issue. The company prioritized policy over accountability and lost me as a customer because of it. I strongly advise anyone considering this service to avoid paying for expedited shipping, as you may not receive it, and they won’t make it right.
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Please note that https://alphaindustries.de/ , https://alpha-usa.jp/shop/default.aspx and https://www.alphashop.co.za/ are affiliate companies that are owned and operated separate from Alpha Industries.
