I paid extra for fast shipping, and it turned out to be a total waste of money. My order wasn’t even given to the carrier until days after I made the purchase, rendering the 'expedited' option useless. If a company can't ship orders on time, they shouldn't charge for quicker delivery. There was no proactive communication regarding the delay. When I reached out to customer support, they refused to take responsibility or refund the extra shipping fee, instead hiding behind their terms and conditions. This was a failure of customer service, not an issue with the carrier. The company prioritized policy over accountability and lost me as a customer because of it. I strongly advise anyone thinking of using this service to avoid paying for expedited shipping, as you may not receive it, and they won’t rectify the situation.
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Please note that https://alphaindustries.de/ , https://alpha-usa.jp/shop/default.aspx and https://www.alphashop.co.za/ are affiliate companies that are owned and operated separate from Alpha Industries.
