I heard about Alphalete through my daughter-in-law who requested a top from there for Christmas. The top came and it was literally child-sized (was supposed to be a womens size small). I had to pay an extra fee to have the option to even do returns. I shipped it back to exchange for a larger size and Alphalete held the return for 3 weeks (I know this because I received an email telling me when they received it). Today I received an email (after Alphalete had the return in their possession for 3 weeks) that said the shirt was returned dirty and they are not going to send an exchange, instead they will ship back the "child-sized" shirt to me. My daughter-in-law tried this top on and we bagged it up to send; it's much more likely that it was soiled while in Alphalete's possession. TERRIBLE customer service. Order from Lulu Lemon or Athleta for quality, correctly sized garments and great customer service.
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