We returned our car over seven years ago, and before doing so, we were told that all final payments needed to be made. We were assured there wouldn’t be any additional payments. Now, we receive letters every six months claiming we owe a significant amount. My husband is dealing with health issues, and it’s incredibly stressful. Any outstanding payments should have been covered by the car's sale. When he tried to discuss this, they asked for bank details from seven years ago. This company is not to be recommended!
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Part of BMW Group Financial Services, the multiple award-winning ALPHERA Financial Services is based in Farnborough, Hampshire and has been in the UK market for over 17 years. Founded on a customer-centric culture of innovation, a desire to be ‘Partner of Choice’, and a suite of market-leading commercial and consumer finance products, ALPHERA UK now supports over 1,200 broker, franchise and independent partners for all marques (excluding BMW & MINI). ALPHERA Financial Services customers can manage their finance agreement here: https://myfinance.alphera.co.uk/en/home.html
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