This company has been unresponsive for ten months regarding my complaint. After a partial reimbursement due to mis-selling, they refused to take responsibility, despite the financial ombudsman confirming their error. They will keep you waiting indefinitely, making it hard to get a timely response.
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Part of BMW Group Financial Services, the multiple award-winning ALPHERA Financial Services is based in Farnborough, Hampshire and has been in the UK market for over 17 years. Founded on a customer-centric culture of innovation, a desire to be ‘Partner of Choice’, and a suite of market-leading commercial and consumer finance products, ALPHERA UK now supports over 1,200 broker, franchise and independent partners for all marques (excluding BMW & MINI). ALPHERA Financial Services customers can manage their finance agreement here: https://myfinance.alphera.co.uk/en/home.html
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