One star is actually being really generous. I have recently traded my car in with a great garage. I paid off my old finance with Alphera and took out new finance with Alphera. I have now received a letter advising I am in arrears with my old car that I no longer have. I then called their contact centre and waited for 52 min to be cut off. I then called back and waited a further 32 mins to get through to a mobile answering machine. To say I am angry is putting it politely. Avoid this company at all costs. And i cannot wait for them to take me to court considering I am a Senior Collections Manager and know the industry pretty well and I have not defaulted on any payments. This company just cannot get their paper work correct or their general obligation to a customer. Do us a favour and get your paperwork correct before sending threatening letters. I might just not try and call again and see you in court.
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Part of BMW Group Financial Services, the multiple award-winning ALPHERA Financial Services is based in Farnborough, Hampshire and has been in the UK market for over 17 years. Founded on a customer-centric culture of innovation, a desire to be ‘Partner of Choice’, and a suite of market-leading commercial and consumer finance products, ALPHERA UK now supports over 1,200 broker, franchise and independent partners for all marques (excluding BMW & MINI). ALPHERA Financial Services customers can manage their finance agreement here: https://myfinance.alphera.co.uk/en/home.html
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