My experience with Alpine Fleet was extremely poor from start to finish, and I would strongly advise others to avoid this company.
I used their service for a ski trip from 7–14 March. On arrival at Geneva Airport on 7 March at 8pm, things were already disorganised. Staff had to read out passengers’ names around five times because they seemed confused about who was meant to be on the transfer. After that, we were made to wait outside for more than an hour for the bus to arrive, with no updates at all. As a result, we did not get to Avoriaz until after midnight.
The return journey on 14 March was even worse. Our flight was at 17:50, and we had booked a 13:00 bus from Avoriaz. At 13:10, we received a phone call saying the bus could not come up the mountain because of the weather. This is something they should have known earlier, especially since buses had already been running that day. Because of the late notice, we had to urgently arrange and pay for a snow-trac vehicle ourselves just to reach a lift on the other side of the mountain and get down to Prodains.
When we finally arrived at Prodains, the bus was still not there. After more waiting, it eventually arrived, but then picked up passengers from four different locations before returning back to Prodains to collect three more people. By the time we were back where we started, it was already 15:00 — two hours after the scheduled departure time for a bus that had supposedly left at 13:00.
Once we finally left Prodains for the second time, the bus had to stop several times because there appeared to be a problem with the back wheel. At one point, the driver stopped in a dangerous place at the side of the road, near bends with passing traffic, and there was no phone signal, so we could not contact anyone or look for alternatives. The driver spoke no English, so nobody was given any explanation about what was happening.
Eventually, we were told to get off and move to a replacement bus. We were then left standing outside in a snowstorm with all our luggage while staff appeared confused about which bus we were supposed to board. The correct bus arrived later, but by then it was too late. Because of the delays and chaos, we missed our 17:50 flight and had to book a new one at our own expense.
To make matters worse, during the journey the driver was repeatedly on the phone or texting, which was deeply concerning from a safety perspective.
This was one of the worst transport experiences I have ever had: disorganised, unprofessional, unsafe, and extremely costly for us in the end.
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