If I could give no stars I would. Ordered swim gloves on 6th Dec and only today 22nd Dec got notification that the item had been damaged and returned to sender. I called Alpkit immediately and was met with a rather monotone voice who after explaining the contract was between myself and alpkit and not the courier, he flatly said we will send out a replacement but you won’t get it before Christmas ? I asked to rush through the post office for a 24 hour delivery, at my cost and a flat No was given as he has a contract with DPD. So even though my contract of sale was with Alpkit, they can not accommodate a rectification of their couriers error. The most unhelpful company I have ever dealt with when this customer had done nothing wrong but paid my money and asked for help. Don’t bother ordering from them if you expect good customer service when things go wrong. I have read many reviews saying the same thing on a variety of platforms. I found the exact same product on another site who are shipping 24hours at no extra cost. These people at Alpkit are a disgrace. DO NOT BUY FROM THEM. Added in response to your answer: DPD next day delivery was not offered as I asked specifically about that and was told you don’t do that.
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Since day one in 2004, Alpkit has always tried to do business the right way. They're advocates of the highest ethical standards and have always chosen the most environmentally preferable method of production. Alpkit make affordable mountain gear without compromise to performance or sustainability. Their design ethos is set in stone: to make Gear You Love For Longer, the gear you use year after year and form a lifelong relationship. They take full responsibility for the impact of their business on society and the environment, improving all the time and making theirs a business that they can be proud of for all time. Alpkit gives 1% of sales and at least 10% of their profits to charity, via their Alpkit Foundation, which gives direct awards to grassroots projects that help people get outside.See more
