Review Time
An order I placed was delayed at the delivery depot for quite a while, likely because of the poor weather. The company promptly resent my order without any hesitation. Outstanding service and excellent products. This is how you earn repeat customers.
If I could give no stars I would. Ordered swim gloves on 6th Dec and only today 22nd Dec got notification that the item had been damaged and returned to sender. I called Alpkit immediately and was met with a rather monotone voice who after explaining the contract was between myself and alpkit and not the courier, he flatly said we will send out a replacement but you won’t get it before Christmas ? I asked to rush through the post office for a 24 hour delivery, at my cost and a flat No was given as he has a contract with DPD. So even though my contract of sale was with Alpkit, they can not accommodate a rectification of their couriers error. The most unhelpful company I have ever dealt with when this customer had done nothing wrong but paid my money and asked for help. Don’t bother ordering from them if you expect good customer service when things go wrong. I have read many reviews saying the same thing on a variety of platforms. I found the exact same product on another site who are shipping 24hours at no extra cost. These people at Alpkit are a disgrace. DO NOT BUY FROM THEM. Added in response to your answer: DPD next day delivery was not offered as I asked specifically about that and was told you don’t do that.
I was looking for a small spare part for a walking pole, but the company was out of stock. Many businesses might have ended the inquiry there, but the representative went above and beyond to locate the part I needed from a return/damaged item. This reflects their commitment to reducing waste and providing outstanding service. Thank you!
Outstanding support after my head torch required a repair. It's been a high-quality item, but the casing unfortunately broke. A representative from the company was fantastic. They found a replacement part and sent it to me promptly, along with a video tutorial on how to install it. My head torch is functioning perfectly again. Excellent product, excellent customer support.
I purchased a Radiant Mat during the Black Friday sales and saved £25! 🥳 I placed my order on Friday afternoon, and it arrived by Sunday morning—couldn’t have asked for better service! 👍🏻 A puncture repair kit was missing, so I reached out, and the representative responded promptly and sent one out right away!
Overall, excellent customer service and a fantastic product at a great price. Plus, it’s from a British company with environmental ethics—what more could you ask for? I will definitely use this service again and highly recommend it!
The customer support is outstanding! I made an error in my order, but I noticed it and sent them a message. They were able to modify the order even after the shipping label was created, saving me a lot of trouble! I'm really pleased with my purchase.
I ordered a Radiant Mat during the Black Friday sales and saved £25! I placed my order on Friday afternoon, and it arrived Sunday morning—can't ask for better service! A puncture repair kit was missing, so I reached out, and the support team responded quickly, sending one out right away. Excellent customer service and a fantastic product at a great price. Plus, they have environmental ethics—what more could you want? I will definitely shop here again and highly recommend this company!
I have been a customer since the early days and have always been very satisfied with the quality and reliable equipment. Recently, I had an issue with the website and had to contact the support team for the first time. They were fantastic—after just a couple of emails, everything was resolved, and my order was placed. A perfect experience!
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Since day one in 2004, Alpkit has always tried to do business the right way. They're advocates of the highest ethical standards and have always chosen the most environmentally preferable method of production. Alpkit make affordable mountain gear without compromise to performance or sustainability. Their design ethos is set in stone: to make Gear You Love For Longer, the gear you use year after year and form a lifelong relationship. They take full responsibility for the impact of their business on society and the environment, improving all the time and making theirs a business that they can be proud of for all time. Alpkit gives 1% of sales and at least 10% of their profits to charity, via their Alpkit Foundation, which gives direct awards to grassroots projects that help people get outside.See more
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