You know how good a company is when you see how they perform when things go wrong, and when you search for a few other reviews as well. The driver went to the airport to pick us up rather than the resort. Mistakes happen and this is a big one with significant consequences. But my review is not about the driver or what many others say about how this company keeps its costs down. My issue is with it being very difficult to get hold of any help. How the driver refused to take calls or respond to massages. How it took over 60 minutes to speak to anyone. How they have offered £8 per person as a good will gesture to compensate the hughe amount of stress caused. How it is clear that they would not have paid for hotel or new flights had we not got the flight. How they only seem to care that we got the flight and not the amount of favours we had to ask for at the airport. When things go wrong, you get to see what a good company and a bad company looks like. If you get a good driver your experience will be great. As you can see from a good number of other reviews, when it goes wrong, it goes very wrong with Alps2Alps. Choose your airport transfers carefully, it could make or break your holiday.
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