I would like to take a moment to share my recent experience with Al Quddus Travel, as I believe it could be valuable for others contemplating their services.Unfortunately, my experience did not meet my expectations, and I felt misled regarding the services I received. After making my payment, I noticed a significant decline in service quality. The travel package I purchased was not delivered as described, resulting in a particularly disappointing visit to Medina. To add to my frustrations, my hotel reservation was not processed as agreed upon in my package, and I was pressured to pay extra fees for a closer hotel, or else risk being placed in a location far from the Haram.Furthermore, after making my payment, the company failed to accommodate check-in baggage, which had been previously included in my package. Additionally, there was a mistake with my wife's name on her flight ticket, causing unnecessary complications.Throughout the process, I experienced frequent requests for money transfers, which only compounded my dissatisfaction. I urge potential customers to exercise caution and verify all details thoroughly before booking, as I found the company’s commitment to customer satisfaction lacking. My interactions with their agents, Rimsha and Mansour, were particularly disappointing, as I felt dismissed rather than supported when I raised my concerns.Moreover, I faced issues with their drivers, who often made me wait for extended periods and demonstrated little regard for customer service. The hotel in Medina, for which I paid extra, was not up to standard—being only a one-star establishment with unsafe electrical sockets that posed risks to my children.It is evident to me that the company prioritizes its own interests over those of its customers. Their response to my feedback was disappointing, as they did not accept responsibility or offer an apology.In conclusion, I sincerely urge future travelers to be cautious when considering Al Quddus Travel for their needs. Thank you for taking the time to consider .
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Welcome to Al-Quddus Travels. we are in this business last 7 years. provide excellent services to simplify your Umrah journey. Upon booking your Umrah package with us, we promptly initiate the process, making it easier for you to fulfil your spiritual journey !
