Almost ruined me and my father’s umrah experience. Promised 5 star hotel in Medina but instead had us in the worst possible hotel imaginable, there was mold in bathrooms, cobwebs all over the place, each time we left the room with a cough because of how dirty it was. He put us in a room with another person in the group who payed for the room HIMSELF! . The “Tour guide” he gave us barely spoke English and didn’t explain much of what he was driving past. The Umrah tour guide also was struggling to communicate with the group to help guide us through Umrah. Getting us the 5 star hotel in Mecca doesn’t wash away the mess surrounding the trip. I understand we booked last minute but for so much things to go wrong that made no sense us. My cousin booked with them next, the guy who runs this sent my cousin a screenshot of me saying “I like this hotel” from our WhatsApp convo. It was when he asked me about second hotel in Mecca to make it seem like I was fine with everything. Scam Artist -Group was separated in multiple hotels-basically no guide for “tours”- lack of communication -False promises
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