I was extremely disappointed with the lack of assistance at the bus station and the overall service. My ticket indicated Bus 1, Seat 9, but no one could guide me to the right platform. I had to ask multiple staff members before I finally got help. Fortunately, I arrived early. Most staff members seemed indifferent to assisting passengers. I booked a ticket expecting Wi-Fi and a toilet, but neither was available. When I inquired with the driver, communication was challenging, and he shrugged off my concerns. I was left confused about the lack of facilities and the overall treatment I received.
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ALSA es el operador líder en el sector español de transporte de viajeros por carretera. Con más de cien años de experiencia y una vocación de innovación permanente, ALSA está integrada en el grupo National Express, operador de transporte público internacional de autobuses, autocares y ferrocarriles presente en el Reino Unido, Europa Continental, Norte América, Norte de Africa y Oriente Medio. La concepción del transporte desde una visión integral y la satisfacción permanente del cliente son las premisas sobre las que ALSA desarrolla su actividad. Como operador integral, es capaz de atender las diferentes necesidades de movilidad de los ciudadanos mediante un amplio abanico de servicios de transporte de ámbito regional, nacional, internacional, urbano, discrecional (alquiler de autocares) y turístico.See more
