Review Time
We booked a bus from Sevilla to Granada for three people (two adults and a child) with seats 42, 43, and 44. It was surprising to find that seat 42 was several rows ahead of 43 and 44, leaving one of us separated and the other managing the child alone. The seating arrangement is confusing and seems poorly organized, as if the numbering was done by someone who doesn't know how to count. If you're booking for more than two people, be prepared for a challenge—hopefully, you'll at least be seated somewhat close to each other.
We booked a bus from Sevilla to Granada for three people (two adults and a child) with seats 42, 43, and 44. It was surprising to find that seat 42 was several rows ahead of 43 and 44, leaving one of us separated and the other managing the child alone. The seating arrangement is confusing and seems poorly organized, as if the numbering was done by someone who doesn't know how to count. If you're booking for more than two people, be prepared for a challenge—hopefully, you'll at least be seated somewhat close to each other.
We had a strange experience when the bus took an unexpected route while traveling from one city to another. This detour added an hour to our journey, and it wasn't mentioned anywhere in advance. Additionally, it was difficult to figure out where to catch the buses and which one to board. The drivers seemed uncertain about which buses they were operating.
I was extremely disappointed with the lack of assistance at the bus station and the overall service. My ticket indicated Bus 1, Seat 9, but no one could guide me to the right platform. I had to ask multiple staff members before I finally got help. Fortunately, I arrived early. Most staff members seemed indifferent to assisting passengers. I booked a ticket expecting Wi-Fi and a toilet, but neither was available. When I inquired with the driver, communication was challenging, and he shrugged off my concerns. I was left confused about the lack of facilities and the overall treatment I received.
I had a frustrating experience with this transportation service. The bus was delayed for 45 minutes, and there was no information provided. There was no English support, and the tickets didn’t contain any helpful details about terminals or navigation. Overall, it was a terrible experience.
I encountered a serious issue during my trip with bed bugs. I was bitten multiple times within a few hours. I'm writing this review while still on the bus, having already killed several bugs. My companion has also been bitten on her arms.
We were traveling from one city to another, and our scheduled bus did not appear on the information board, causing concern. After waiting over 40 minutes with no sign of the bus, we contacted the company. They informed us that the bus had broken down but would arrive shortly. After a total wait of 1.5 hours, we were told to wait another 30 minutes, but it never arrived. They initially claimed they couldn’t track the bus, then later stated we had just missed it. We ended up waiting seven hours for the next bus, and the company refused to provide new tickets despite the situation being their fault.
I couldn't even file a complaint through the website. I had a terrible experience with my bus from one city to another. The bus was not the one I booked, and we nearly missed it due to lack of information. The facilities on the bus were not functioning properly, and upon arrival, one of our bags was stolen. I submitted a claim online, but I have yet to receive a response. This was not the service I expected for the price paid, and I ended up losing valuable belongings.
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ALSA es el operador líder en el sector español de transporte de viajeros por carretera. Con más de cien años de experiencia y una vocación de innovación permanente, ALSA está integrada en el grupo National Express, operador de transporte público internacional de autobuses, autocares y ferrocarriles presente en el Reino Unido, Europa Continental, Norte América, Norte de Africa y Oriente Medio. La concepción del transporte desde una visión integral y la satisfacción permanente del cliente son las premisas sobre las que ALSA desarrolla su actividad. Como operador integral, es capaz de atender las diferentes necesidades de movilidad de los ciudadanos mediante un amplio abanico de servicios de transporte de ámbito regional, nacional, internacional, urbano, discrecional (alquiler de autocares) y turístico.See more
