We were traveling from one city to another, and our scheduled bus did not appear on the information board, causing concern. After waiting over 40 minutes with no sign of the bus, we contacted the company. They informed us that the bus had broken down but would arrive shortly. After a total wait of 1.5 hours, we were told to wait another 30 minutes, but it never arrived. They initially claimed they couldn’t track the bus, then later stated we had just missed it. We ended up waiting seven hours for the next bus, and the company refused to provide new tickets despite the situation being their fault.
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ALSA es el operador líder en el sector español de transporte de viajeros por carretera. Con más de cien años de experiencia y una vocación de innovación permanente, ALSA está integrada en el grupo National Express, operador de transporte público internacional de autobuses, autocares y ferrocarriles presente en el Reino Unido, Europa Continental, Norte América, Norte de Africa y Oriente Medio. La concepción del transporte desde una visión integral y la satisfacción permanente del cliente son las premisas sobre las que ALSA desarrolla su actividad. Como operador integral, es capaz de atender las diferentes necesidades de movilidad de los ciudadanos mediante un amplio abanico de servicios de transporte de ámbito regional, nacional, internacional, urbano, discrecional (alquiler de autocares) y turístico.See more
